Grievance Redressal
Escalation Matrix

Register Your Complaint for Resolution

Branch Level

  • Submit a written complaint to the Branch Manager (ensure you get an acknowledgment)
  • Write your concern in the branch Complaint Register
Expected resolution: within 7 days
Expected resolution: within 7 days

Grievance Redressal Officer

Mr. Pathrose P P
Lulu Financial Services (India) Private Ltd,Y Tower, 12/971-B, Civil Lane Road,  Kakkanad, Kochi 682030
Email: grievance@lulufinserv.com
Tel: +91 9048338786
Register Complaint
Expected if unresolved after 7 days
Escalted if unresolved after 7 days

Reserve Bank of India (RBI)

File a formal compalint through the CMS Portal

https://cms.rbi.org.in
Use if unresolved within 30 days
Use if unresolved after 1 month